Start Chatting

Joingy Privacy Policy

Last updated: September 2026

Joingy exists so strangers can meet face to face — and that only works when you trust how your information is handled. This policy explains, in plain language, what we collect, why we collect it, who sees it, and the choices you have. Questions are always welcome at support[at]joingy.online.

1. What This Policy Covers

This Privacy Policy applies to everyone who uses Joingy — the website, the mobile web experience, and every feature built on top, including random video chat, text chat, matching, and purchases. By using Joingy you confirm you have read it; if you disagree with anything here, please stop using the service.

2. Information Joingy Collects

We collect three kinds of information:

2.1 Information you give us

  • Account details — where an account exists, the email address, display name, and optional profile information you provide.
  • Content you share — what you show on camera, messages you send in text chat, and feedback or support requests you submit.
  • Purchase details — billing and transaction records when you buy coins or VIP. Payment processing is handled by third-party providers; we never store full card numbers.

2.2 Information collected automatically

  • Device data — device type, operating system, browser, and basic identifiers that keep the service working.
  • Usage data — pages visited, features used, session length, and referring pages, which help us improve matching and stability.
  • Approximate location — a coarse region inferred from your IP address, never a precise GPS fix.
  • Log data — server logs recording IP address, access times, and system events, used for security and abuse prevention.

2.3 Information from third parties

  • If you sign in through a third-party service, we may receive the basic profile details that service shares with us.
  • Analytics partners may provide aggregated, non-identifying statistics about how the service is used.

3. How Joingy Uses Your Information

  • Run the service — match you with other users, deliver video and text chat, and process purchases.
  • Keep Joingy safe — detect abuse, fraud, spam, and violations of the community guidelines.
  • Improve the product — understand which features people use, fix problems, and build better ones.
  • Communicate with you — answer support requests and send service-related notices.
  • Meet legal obligations — comply with the law and enforce our terms.

4. Your Privacy on Joingy Video Chat

Your privacy on joingy deserves one honest paragraph of its own. A live random video chat is, by design, visible to the person you match with: they can see your camera and hear your microphone while the conversation runs, and anything visible on screen can be captured by means outside our control. Your email address and purchase details are never shown to other users. The practical rule: share only what you would be comfortable existing beyond that one chat, and keep personal details private at the start — the safety tips show you how.

5. Cookies and Similar Tools

Joingy uses cookies and similar technologies in three ways:

  • Essential cookies — required for the site to work: sessions, security, and load balancing.
  • Performance cookies — anonymous usage statistics that tell us what to improve.
  • Functional cookies — remember preferences like your display settings between visits.

You can block or delete cookies in your browser settings. Essential features may stop working if you disable them entirely.

6. When Information Is Shared

We do not sell your personal information. We share it only in these cases:

  • Service providers — trusted vendors who host the platform, process payments, run analytics, or power support tools, bound by confidentiality obligations.
  • Legal requirements — when the law, a legal process, or a government request requires it, or to protect the safety of our users and the public.
  • Business transfers — if Joingy is ever merged, acquired, or reorganized, information may transfer as part of that transaction.
  • Aggregated data — anonymized statistics that cannot reasonably identify you.

7. How Long Data Is Kept

We keep personal information only as long as it is needed: while your account is active, for a reasonable period afterwards to handle disputes and security review, and longer only where legal, tax, or regulatory rules require it. Chat media from live conversations is transient by design; moderation records tied to reports may be retained so we can act on them and defend decisions.

8. Your Privacy Rights and Choices

Depending on where you live, you may have the right to:

  • Access — request a copy of the personal data we hold about you.
  • Correction — ask us to fix inaccurate or incomplete information.
  • Deletion — ask us to delete your data, subject to legal exceptions.
  • Portability — receive your data in a machine-readable format.
  • Restriction and objection — limit or object to certain processing.

To exercise any of these rights, email support[at]joingy.online or use the contact page. We answer every request within a reasonable timeframe and in line with applicable law.

9. Protecting Children

Joingy is strictly 18+ and is not designed for minors in any way. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we delete it as quickly as possible — and if you believe a minor is using Joingy, please tell us immediately at support[at]joingy.online.

10. Keeping Your Data Secure

We protect personal information with encryption in transit, access controls, and industry-standard hosting infrastructure, and we review our practices regularly. No online service can promise perfect security, so we also ask you to do your part: never share passwords, verification codes, or personal details with people you meet in chat.

11. Changes to This Policy

When our practices change, this page changes with them. Material updates move the "last updated" date above and, where appropriate, we will surface a notice in the product. Continuing to use Joingy after an update means accepting the revised policy.

Anything unclear? Write to support[at]joingy.online or visit the contact page — privacy questions go to a real human, not a queue.